Commercial Smart Building Maintenance in the UAE.
An Annual Maintenance Contract (AMC) for offices, retail, hospitality and F&B sites across Dubai and Abu Dhabi. Tiered SLAs. After-hours and 24/7 coverage. One accountable vendor across KNX, lighting, climate, security, access and networking.
What's included
Concrete coverage across every system in your building. Designed around business hours, uptime and audit needs.
Tiered response SLA
1, 4 or 8-hour remote response by tier. Same-day on-site escalation for critical incidents during business hours.
Remote diagnostics
Around 70% of incidents are resolved remotely. Minimal disruption to staff, tenants and guests.
KNX bus and devices
Full coverage of the KNX backbone, actuators, sensors, gateways and visualisation servers.
DALI lighting
Drivers, gateways, scenes and circadian schedules across offices, showrooms and back-of-house.
Climate and HVAC
Thermostats, VRF and FCU integrations, BMS handshakes and seasonal recommissioning.
Motorised shading
Façade shading, solar tracking and meeting-room scene logic. Coverage across Somfy, Silent Gliss and KNX systems.
CCTV and NVR
Cameras, recorders, AI analytics, retention compliance and storage health checks.
Access control
Door entry, intercoms, biometric and card readers. Staff and tenant lifecycle managed.
Enterprise networking
UniFi controllers, VLANs, guest WiFi and IoT segmentation. Kept current and secure.
24/7 and after-hours coverage
Evening, weekend and overnight response options. Zero-downtime windows scheduled outside trading hours.
Firmware and ETS files
Tested firmware updates and safekeeping of your ETS project files for the system lifetime.
Tenant and fit-out handover
Re-commission scenes, reset access and reissue documentation when tenants change or fit-outs complete.
Coverage tiers
Three commercial tiers. Choose the response SLA, after-hours scope and reporting depth that fit your operations.
Bronze
Business-hours coverage for stable single-site operations.
- Tiered response SLA (1h/4h/8h)
- Quarterly preventive site visits
- Remote diagnostics included
- Firmware updates and ETS safekeeping
- Monthly system health report
Silver
Full coverage with after-hours response and monthly reporting.
- Tiered response SLA (1h/4h/8h)
- Quarterly preventive site visits
- Remote diagnostics included
- Firmware updates and ETS safekeeping
- Monthly system health report
- After-hours and weekend coverage
- Tenant and fit-out handover support
Gold
24/7 response, proactive monitoring and multi-site portfolio support.
- Tiered response SLA (1h/4h/8h)
- Quarterly preventive site visits
- Remote diagnostics included
- Firmware updates and ETS safekeeping
- Monthly system health report
- After-hours and weekend coverage
- Tenant and fit-out handover support
- 24/7 proactive remote monitoring
- Priority engineering and same-day escalation
Pricing varies by floor area, system count, sites and uptime requirements. Final figures confirmed after a free site assessment.
Why a commercial AMC matters
Operational realities that retail, offices, hospitality and F&B venues face every week in the UAE.
Single accountable vendor
Commercial buildings layer KNX, DALI, BMS, UniFi, Hikvision, access control and AV. With an AMC you call one number; we own the full stack instead of your facilities team chasing each manufacturer.
Firmware and security patches
Commercial systems run for 10–20 years. Gateway protocols, security patches and integrations drift over time. Preventive maintenance keeps them aligned so nothing breaks during business hours.
Tenant churn and fit-out cycles
Office floors, retail units and F&B spaces change tenants and fit-outs regularly. We re-commission scenes, reset access and reissue documentation in a single planned visit.
DEWA, Etisalat and du changes
A DEWA meter swap can break submetering. An Etisalat or du ISP change can break remote access and guest WiFi. We re-commission integrations after these changes, usually remotely.
Continuous load and trading hours
Commercial HVAC and lighting run 12–24 hours a day across UAE summers. Preventive maintenance on thermostats, VRF gateways and façade shading is non-negotiable for uptime.
What a commercial AMC actually looks like
Three real situations our commercial AMC clients face, and what we do about them.
Lighting controller fails, Saturday opening
Gold AMC: 1-hour remote response, controller is rebooted or reflashed before the showroom opens, and operations continue without disruption. After-hours engineer dispatched if needed.
New tenant takes a floor
We re-commission lighting and climate scenes for the new layout, reset access groups, reissue credentials, brief the facilities team and update documentation in a single planned visit.
DEWA replaces a building meter
Submetering and tenant billing dashboards drop out the moment the new meter is installed. We detect it on monitoring, re-pair the gateway and restore reporting remotely, usually within the same week.
Commercial AMC FAQ
Common questions about commercial AMC coverage, SLA tiers and after-hours response in Dubai.
Ready to protect your commercial building?
Tell us about your site, systems and operating hours. We will recommend a tier and confirm pricing after a free site assessment.
Request a Commercial AMC Quote