Smart Home Maintenance in the UAE.
An Annual Maintenance Contract (AMC) keeps your KNX, lighting, climate, security and networking running predictably across villas and apartments in Dubai and Abu Dhabi. Defined response times. Remote diagnostics. One accountable vendor across every system we cover.
Garden zones are covered too, with irrigation automation and leak alerts kept under the same AMC SLA as the rest of the villa.
What's included
Concrete coverage across every system in your property. not vague promises.
Defined response SLA
4-hour remote response for critical failures, next-business-day for non-critical issues.
Remote diagnostics
Around 70% of issues are resolved remotely without a site visit. saving you time and callout fees.
KNX bus and devices
Full coverage of the KNX backbone, actuators, sensors and visualisation servers.
DALI lighting
Drivers, gateways, scenes and circadian schedules across all DALI loops.
Climate and HVAC
Thermostats, VRF and FCU integrations, zone logic and seasonal recommissioning.
Motorised blinds
Somfy, Silent Gliss and KNX shading. sun tracking and scene integration.
CCTV and NVR
Cameras, recorders, AI analytics and storage health checks.
Access control
Door entry, intercoms, fingerprint and card readers. user lifecycle managed.
Enterprise networking
UniFi controllers, VLANs and IoT segmentation. kept current and secure.
After-hours callouts
Emergency response on evenings and weekends, included on Standard and Premium tiers.
Firmware and ETS files
Tested firmware updates and safekeeping of your ETS project files for the system lifetime.
Tenant handover support
Re-commission scenes and reset access when a new tenant or owner moves in.
Coverage tiers
Three levels of coverage. choose the SLA, included visits and after-hours scope that fit your property.
Basic
Essential coverage for stable systems.
- Defined response SLA
- Scheduled site visits per year
- Remote diagnostics included
- Firmware updates and ETS safekeeping
- Yearly health check report
Standard
Full system coverage with after-hours response.
- Defined response SLA
- Scheduled site visits per year
- Remote diagnostics included
- Firmware updates and ETS safekeeping
- Yearly health check report
- After-hours and weekend coverage
- Tenant or new-owner handover support
Premium
Proactive monitoring with priority engineering.
- Defined response SLA
- Scheduled site visits per year
- Remote diagnostics included
- Firmware updates and ETS safekeeping
- Yearly health check report
- After-hours and weekend coverage
- Tenant or new-owner handover support
- Proactive remote system monitoring
- Priority engineering and same-day escalation
Pricing varies by property size, system count and condition. Final figures confirmed after a free site assessment.
Why an AMC matters in Dubai
The realities of UAE smart-home ownership that generic warranties never cover.
Single accountable vendor
Modern villas integrate Jung, Basalte, Zennio, UniFi, Hikvision and more. With an AMC you call one number. we own the whole stack instead of you chasing each manufacturer.
Firmware drift over 10–20 years
KNX systems run for two decades. Firmware versions, gateway protocols and security patches drift over time. preventive maintenance keeps them aligned so nothing breaks silently.
Dubai tenant and owner handovers
Dubai's rental market means new occupants regularly. We re-commission scenes, reset user access, brief the new household and update documentation in a single visit.
DEWA, Etisalat and du changes
A DEWA meter swap can break energy monitoring. An Etisalat or du ISP change can break remote access. We re-commission integrations after these changes. usually remotely.
Hot UAE climate stress
Climate systems run hard 8 months a year in the Gulf. Preventive maintenance on thermostats, VRF gateways and motorised shading matters far more here than in milder markets.
What an AMC actually looks like
Three real situations our AMC clients face. and what we do about them.
KNX touch panel stops responding, Friday 9pm
Standard AMC: remote diagnostics start within 4 hours, the panel is rebooted or reflashed remotely, and the household keeps lighting and climate control through the weekend. No Saturday callout.
New tenant moves in next month
We re-commission lighting scenes, reset user accounts on the visualisation server, change CCTV credentials, brief the household and update the documentation pack. in a single included visit.
DEWA replaces your meter
Energy monitoring drops out the moment the new meter is installed. We detect it on monitoring, re-pair the gateway and restore the dashboard remotely. usually within the same week.
Maintenance contract FAQ
Common questions about AMC coverage, pricing and scope in Dubai.
Ready to protect your smart home?
Tell us about your property and current systems. We will recommend a tier and confirm pricing after a free site assessment.
Request a Maintenance Quote